Privacy Policy
1. Introduction
At Soleil Blue Travel ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in any way. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. What Information We Collect
We may collect and process the following types of personal information:
2.1 Personal Identification Information
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Full name
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Date of birth
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Passport or ID number
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Nationality
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Gender
2.2 Contact Information
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Email address
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Phone number
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Mailing address
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Emergency contact details
2.3 Travel Details
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Travel preferences (e.g. seating, meals, accessibility)
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Travel dates and destinations
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Booking details (flights, accommodations, tours)
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Travel insurance information
2.4 Payment Information
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Billing address
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Payment card details (processed via secure third-party providers)
2.5 Special Categories of Data
We may collect information related to your health or mobility needs (e.g., wheelchair access, dietary restrictions) to provide appropriate travel services. We only process this information with your explicit consent.
3. How We Collect Your Information
We collect information in the following ways:
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Directly from you when you fill out our forms, book travel services, or contact us
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Through our website (e.g., contact forms, cookies, booking engines)
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From third-party service providers (e.g., airlines, hotels)
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Through social media or online advertisements if you engage with them
4. How We Use Your Information
We use your personal information for the following purposes:
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To provide travel consultation and booking services
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To process payments and confirm reservations
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To communicate with you about your itinerary or changes
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To comply with legal obligations (e.g. border control requirements)
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To send you service-related messages and travel updates
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To improve our services and customer experience
With your explicit consent, we may also use your information to send you promotional materials and travel offers.
5. Legal Basis for Processing
Under GDPR, we rely on one or more of the following legal bases to process your personal data:
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Contractual necessity – to provide the travel services you requested
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Legal obligation – to comply with applicable laws and regulations
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Consent – for marketing communications and processing sensitive data
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Legitimate interests – to improve our services and prevent fraud
6. Sharing Your Information
We only share your information when necessary, and only with:
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Airlines, hotels, tour operators, insurance providers, and other third-party travel suppliers
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Payment processors and banking institutions
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IT and software service providers (e.g., booking platforms, CRM systems)
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Government authorities or regulatory bodies where required by law
All third parties are required to protect your data and only process it in accordance with our instructions.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. For example:
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Travel booking records are retained for 6 years for tax and audit purposes
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Marketing data is retained until you withdraw consent or opt out
8. International Data Transfers
Some of the service providers we use may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or transfers to countries with adequate data protection laws.
9. Your Data Protection Rights
Under GDPR, you have the following rights:
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Right to access – Request access to the personal data we hold about you
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Right to rectification – Correct inaccurate or incomplete data
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Right to erasure – Request deletion of your data (in certain cases)
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Right to restrict processing – Limit how we use your data
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Right to data portability – Receive your data in a structured format
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Right to object – Object to processing for direct marketing or legitimate interest
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Right to withdraw consent – Withdraw your consent at any time
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Right to lodge a complaint – File a complaint with a data protection authority
To exercise any of these rights, please contact us at Info@soleilbluetravel.com
10. How We Protect Your Information
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:
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Secure servers and encrypted storage
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Access controls and authentication
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Staff training on data privacy
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Secure payment gateways
11. Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience and collect usage statistics. For more details, please see our [Cookie Policy].
You can control cookie preferences through your browser settings.
12. Marketing Communications
We may send you travel updates, offers, or newsletters with your consent. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy regularly.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Soleil Blue Travel